It’s hard to believe that we’re already celebrating one year in business. After a painstaking nine-month renovation project that costs us a few neurons and damaged muscles, as well as a few quid, we were finally in business. Come December 2018, we welcomed our first group of guests.
Apart from my humble waitressing career more than a decade ago and the customer servicing skills I have acquired during my many years as account manager in advertising, I had no experience in hospitality. Neither did my husband, a self-confessed ‘hater’ of people. But thanks to his remarkable design skills and my irresistible charm, it appears that we managed to strike the right balance.
A year of hosting later, Alistair discovered that he actually likes people (especially the relaxed kind who are on holiday). I discovered that I have an extraordinary ability to make inviting beds and the patience that is required to meet the end result. Together, we discovered that we should probably also hire Filou!
He has been an absolute star with our guests and few were the guests of a certain age that would not enjoy playing football with our little rascal (who has acquired the well-deserved nickname of Neymar). See the resemblance?
After a busy first year, our first accolades have started to come in. The guests who have stayed with us via booking.com, have given us an outstanding 9.5 score (out of 10) and Airbnb has awarded us a Superhost badge. Not too shabby, for two hospitality rookies like us, and despite a few set-backs (nine broken ribs and a punctured lung, to mention but a few), we made it through our first year of business with nothing but compliments and good reviews. We can’t be happier!
The secret is we love what we do. We love making our guests feel like they made the right decision when choosing us. We are delighted that we have 3 groups of returning customers this year and half the summer already reserved. Can’t wait for year two!
In a nutshell…
If you want to book your stay with us, head over to lamaisondelariviere.com. We hope to see you too! 😉